Legal
Cancellation and Refunds
Last updated: July 2026
Short version: charged twice, charged but nothing delivered, or sent a broken file — we refund in full. Approved refunds reach your original payment method in 5 to 7 business days.
What this policy covers
This policy applies to the paid digital study books sold on ExamSize. The photo, signature and PDF tools, the mock tests and the previous-year question papers are free, so nothing is charged for them and there is nothing to refund.
Cancelling before payment
You can remove any book from your cart at any point before you pay. Nothing is charged until you complete payment at the gateway, so a cart left unpaid needs no cancellation.
Cancelling after payment
A digital book is delivered to your account immediately after payment is confirmed, so an order cannot be cancelled once that has happened. If you paid but the book did not appear in your library, that is a failed delivery and not a cancellation — see the next section.
When we refund in full
We refund the full amount, no questions asked, if: you were charged more than once for the same book; you were charged but the book was never delivered to your library; the file you received is corrupted, unreadable or the wrong book, and we cannot replace it; or you were charged for a book you already owned. Email us with your transaction reference and we will process it.
When we do not refund
Because the product is a digital file that is delivered instantly and cannot be returned, we do not refund a book simply because it has been read, downloaded or is no longer wanted. We also cannot refund on the grounds that the study material did not produce a particular exam result — the books are study aids and carry no guarantee of any outcome.
How to request a refund
Email sukhadewe121@gmail.com or call +91 74888 35020 (Monday to Saturday, 10 am to 7 pm IST) from the address or with the mobile number used for the purchase, and include the transaction reference from the payment confirmation and a short description of the problem. Please raise the request within 7 days of the charge so the transaction is still traceable at the gateway.
How long a refund takes
We respond to every refund request within 2 business days. Once we approve a refund, it is initiated with the payment gateway the same business day. The money then reaches the original payment method — card, UPI or netbanking — typically within 5 to 7 business days, depending on your bank. We cannot refund to a different account than the one used to pay.
Failed and duplicate payments
If a payment fails at the gateway but your bank still shows the amount as debited, it is almost always an authorisation hold that your bank releases on its own, usually within 5 to 7 business days. If it has not been released after that, email us with the transaction reference and we will take it up with the gateway.
Contact
Questions about cancellations or refunds? Email sukhadewe121@gmail.com or call +91 74888 35020 (Monday to Saturday, 10 am to 7 pm IST). See also our Terms of Use, Delivery Policy and Pricing pages.